Thursday, February 16, 2017

Kudos to the Dodeca Support Team!

Here at Applied OLAP, we have a great support team that we have tasked with doing their best to make sure our customers are happy with their Dodeca software.  On most days, they are answering emails and firing up impromptu support webcasts to help our customers with any questions they have.

Today, we got some great feedback from a customer after a popup support webcast.  Here is an email I received today from Edgardo Rodriguez at Wall Street law firm Sullivan and Cromwell (email used with permission):

Hi Tim – just wanted to drop you a quick line on the tech support I received this morning.  Kevin & Rodney were helping me with a headcount report.  Have to tell you – they were great. They helped me leverage some of their code and walked me through the finer points of using it under our scripts – all under an hour!  They also turned me on to using the SQL retrieve as a possible solution (which I will be using shortly).

I appreciate you support more than you know. 

Just thought you should know..



So, here is a special call-out to our support team.  Way to go!

No comments: