Today, we got some great feedback from a customer after a popup support webcast. Here is an email I received today from Edgardo Rodriguez at Wall Street law firm Sullivan and Cromwell (email used with permission):
Hi Tim – just wanted to drop you a quick line on the tech support I received this morning. Kevin & Rodney were helping me with a headcount report. Have to tell you – they were great. They helped me leverage some of their code and walked me through the finer points of using it under our scripts – all under an hour! They also turned me on to using the SQL retrieve as a possible solution (which I will be using shortly).
I appreciate you support more than you know.
Just thought you should know..
So, here is a special call-out to our support team. Way to go!