Friday, September 30, 2011

Oracle Support Events at Open World 2011

I was recently on the Oracle support site and saw some interesting information about the Oracle Support presence at Open World 2011.  When I first attended Open World years ago, my impression was that it was the big Oracle sales party.  Since that time, however, I have found more technical content in both the JavaOne and Develop tracks.  One thing I was pleased to see this year, however, is the Support Stars Bar.

The Support Stars Bar is a place where you can meet, in person, with Oracle support people.  I think this is a great step by Oracle as, once a sale is complete, Oracle Support really is the face of Oracle for the customer.  Many times, however, support people are just voices on the phone.  I really like speaking with people I have met in person and, if you like that as well, this is your chance to meet some of the support people.

I found out through the grapevine that at least 3 Hyperion support people will be there:

  • Kevin Lawrence - Senior Manager in charge of Essbase support
  • David Nguyen - Manager in charge of Essbase support
  • Majeed Malik - Senior Tech Support Analyst for BI+ (formerly Brio) 
The Support Stars Bar will be located in the Moscone West, Level 2 Lobby Sunday through Thursday.  

Oracle Support also has an interesting session scheduled for Tuesday.

Best Practices: Supporting Oracle Enterprise Performance Management Applications
Session Number 14910
Tuesday, Oct 4th: 1:15pm-2:15pm
Westin St. Francis, Elizabeth CD – Floor 2

You chose Oracle's enterprise performance management products to help your organization deliver superior results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you're entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades more effectively, and manage risk. Topics include My Oracle Support best practices, remote diagnostic tools, the My Oracle Support Community, and lifecycle framework reviews. New users and experts alike will leave with fresh ideas and practical, easy-to-implement next steps for successfully supporting Oracle and Oracle Hyperion solutions.

Finally, there is an Oracle Support Community Meetup (Note: Call it a party) on Monday night.  The event is free, but you do have to stop by the Support Stars Bar on either Sunday or Monday to pickup a pass.  The pass will tell you the location of the party (which sounds like it may be at a microbrewery).

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